Terms & Conditions

Terms and Conditions

Welcome to Woodbridge Cleans LLC (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and your booking of cleaning services through our platform. By booking a service with us, you agree to be bound by these Terms. Please read them carefully. We may update these Terms from time to time, and continued use of our site or services after changes are posted constitutes your acceptance of the revised Terms.

1. Our Service

Woodbridge Cleans LLC connects customers with professional cleaning services through an online booking platform. All bookings, scheduling, and payments are managed remotely through our website; our cleaning teams then perform the service on-site at your home or business.

2. Booking and Payment

• All bookings must be made through our website and are confirmed once payment information has been provided.
• Payment is processed at the time of booking via credit card.
• We do not store your full credit card details; payments are handled through a secure, encrypted third-party processor.
• Prices are based on the information you provide about your home (size, rooms, condition, pets, etc.). If the actual condition or size of the home differs significantly from what was disclosed, we reserve the right to adjust the price or the time required, and will contact you to discuss this before or after service.
• Applicable sales tax will be added at checkout.

3. Cancellations and Rescheduling

• Cancellations or rescheduling requests must be made at least 24 hours before your scheduled cleaning, by 5:00 PM the day prior. (For Monday appointments, please reach out by 5:00 PM Saturday, as our office is closed Sundays.)
• Woodbridge Cleans LLC reserves the right to suspend or cancel a booking if there are problems with the access to the home, water or electricity supplies, or problems working around other contractors and /or service providers, as well as interference from any party. The client will still be held liable for up to 50% of the cost of the agreed service.
• Requests made within that 24-hour window can still be rescheduled at no charge, but a cancellation made after the cutoff will incur a $50 fee.
• Cancellations made the same day as your scheduled cleaning will incur a $75 fee.
• Any unused promotional credits will remain on your account for future use.
• To cancel or reschedule, please contact us at [PHONE] or [EMAIL], or through your online account. Notifying the cleaning team directly is not considered valid notice.

4. Same-Day and Rush Bookings

We generally require at least 24 hours’ notice to book a cleaning so we can plan and staff appropriately. If you need service sooner and a technician is available, we’re happy to accommodate — same-day bookings are subject to a $50 rush fee.

5. Extra Cleaning Time

Our pricing is based on typical home size and condition, not billed hourly. If your home requires more time than estimated due to its condition, we’ll let you know and extra time will be billed at $25 per additional half hour, added to your final total.

6. Access to Your Home

• You are responsible for providing our cleaning team with a way to access your home at the scheduled time (e.g., being present, providing a key, door code, or lockbox instructions).
• If our team cannot access your home and we’re unable to reach you, a $50 lockout fee will apply.
• If you have a security alarm, please disarm it or provide the code and instructions in advance. Notify us immediately if your access code changes.
• If your home is left unlocked for our arrival, we are not responsible for anything that occurs before or after our visit.

7. Satisfaction Guarantee and Complaints

• Your satisfaction matters to us. If you’re not happy with any part of your cleaning, please notify us within 24 hours of service completion, ideally with photos of the areas of concern.
• We do not offer cash refunds, but we will arrange a complimentary re-clean of the specific areas reported within 24 hours, subject to your availability.
• Complaints received after the 24-hour window may not be eligible for a re-clean.

8. Pets

• We love pets, but for their safety and our team’s, please secure pets (in a separate room, crate, or outdoor area) during your scheduled cleaning.
• We do not clean litter boxes, pet waste, or bodily fluids.
• We are not responsible for pets that escape during entry or exit, though our team will take reasonable care to keep doors closed.
• Please disclose any pets in your home at the time of booking, as this may affect scheduling or pricing.

9. Valuables and Liability

• The client is responsible for securing – cash, jewelery and any other items of value. If you have valuables or heirlooms, etc., it would be helpful if they would be put away to avoid accidents. Regrettable and although not common, from time to time, something may be broken. Our personnel are instructed to call our office at once if ANYTHING is broken, and to leave you a note advising you of the accident.

  In the event an item is damaged or broken, we reserve the option to repair or replace the item, if it was caused by our team, you must report this incident within 24 hrs of service. The client must be present at the end of the cleaning. And must inspect the home before the cleaners’ departure. Any damages should be brought to our attention right away. Once the cleaners leave. The cleaner is no longer liable for any damages that may occur where we cannot verify the source of the damage.

  A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be determined. We cannot be responsible for wall hangings attached with anything other than “real” picture hooks. No straight pins, thread, etc. Woodbridge Cleans LLC & its cleaners will make every effort to ensure when dusting hanging frames that they do not get damaged. Customers are responsible for the use of proper hanging techniques for their home decor.

  If a client suspects theft or actual theft has taken place, it is the client’s responsibility to report the incident to Oak Bay Cleaning Co Inc office. The client will lay a charge of theft, if actual theft has taken place and follow through to the point of actual prosecution. Oak Bay Cleaning Co Inc is indemnified against any claim.

10. Scope of Service

• Our cleaning teams provide general residential/commercial cleaning and do not perform specialty services (e.g., grout restoration, wall repair, exterminator services) unless explicitly included in your booking.
• Certain items are excluded from cleaning for safety or hygiene reasons, including areas affected by pest infestations, bodily fluids, or waste.
• Our teams do not work at heights beyond a step stool or the first couple of rungs of a ladder, move heavy furniture or electronics, or lift items over 30 pounds.

11. Health and Safety

• We reserve the right to decline or discontinue service where there is a health or safety concern, including active illness in the household, unsafe home conditions, or hazards outside the scope of our insurance coverage.

12. Non-Solicitation of Cleaning Staff

• Our cleaning teams are independent contractors/employees under agreement with Woodbridge Cleans LLC and are prohibited from soliciting or accepting work directly from clients outside our platform.
• You agree not to hire, directly or indirectly, any current or former member of our cleaning teams for a period of two (2) years after their last engagement with Woodbridge Cleans LLC, without our prior written consent. Doing so may result in a placement fee equal to 20% of that team member’s estimated annual compensation.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy, which describes how we collect, use, and protect your data. We do not sell your personal information to third parties.

14. Disclaimer of Warranties

Our services and website are provided on an “as is” and “as available” basis. While we strive for high-quality, reliable service, we make no guarantee that the service will be uninterrupted, error-free, or meet every expectation. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

15. Limitation of Liability

To the fullest extent permitted by law, Woodbridge Cleans LLC and its officers, employees, and contractors shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our services or website. Our total liability for any claim will not exceed the amount paid for the service giving rise to the claim.

16. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of law principles. Any disputes arising from these Terms or our services will be resolved in the state or federal courts located in Woodbridge Township, New Jersey.

17. Changes to These Terms

We may update these Terms periodically to reflect changes in our services or legal requirements. The “Last updated” date at the top of this page will reflect the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

18. Contact Us

If you have questions about these Terms, please contact us:

• Phone: [PHONE]
• Email: [EMAIL]
• Hours: [BUSINESS HOURS]